Accept returns or exchanges up to 14 days from the day you receive your order. Return shipping costs fall onto the buyer.

Please contact with us if you have any problem or question. We are happy to help you.

Returns

Your item must be in the same condition that you received it and in the original packaging.you will also need the receipt or proof of purchase.

You can contact us at nataliantefajewellery.gmail.com and if your return is accepted,we will send you a return shipping label as well as instructions on how and where to send your package.

Damages or issues

Contact immediately if the item is defective,damaged or if you receive the wrong item,so that we can evaluate the issue.

Exchanges

Once the return is accepted make a separate purchase for the new item.

Refunds

If the item is returned we will let you know and you we will be automatically refunded on your original  payment method.Please note that it can take some time for your bank or credit card to process and post refund too.